Questions? Contact us at dispatch@logiclinkexpress.com
1. Who We Are
Logic Link Express LLC ("Logic Link Express," "we," "us," or "our") is a medical courier and healthcare logistics company based in South Florida. We operate the website logiclinkexpress.com (the "Site"). This Privacy Policy describes how we handle information collected through our Site, including our contact and quote request forms.
2. Information We Collect
We collect information you voluntarily provide when you submit a quote request or contact form on our Site. This may include:
- Your name and the name of your organization or facility
- Your email address and phone number
- Delivery service type and pickup/delivery locations
- Pickup frequency, temperature requirements, and special handling notes
- Any additional information you include in the "Notes" field
We do not collect payment information, Social Security numbers, or any sensitive personal health information (PHI) through our website forms. We do not use cookies for tracking or analytics on this Site.
3. How We Use Your Information
The information you submit is used solely for the following purposes:
- To respond to your quote request or inquiry
- To prepare and communicate a custom service proposal
- To contact you regarding your delivery needs via email or phone
- To fulfill any resulting courier service arrangement
We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising or marketing purposes without your explicit consent.
4. Netlify Forms — Third-Party Data Storage
This website is hosted on Netlify and uses Netlify Forms to process and store form submissions. When you submit a form on our Site, your form data is transmitted to and stored on Netlify's servers in addition to being delivered to Logic Link Express.
Netlify's handling of your data is governed by their own Privacy Policy, available at netlify.com/privacy. By submitting a form on our Site, you acknowledge that your submission will be processed by Netlify.
Logic Link Express has no control over Netlify's data retention policies. We recommend reviewing Netlify's Privacy Policy if you have concerns about how your form data is stored at the infrastructure level.
5. HIPAA Notice
Logic Link Express provides medical courier services and handles protected health information (PHI) in connection with our delivery operations. However, our public-facing website forms are not HIPAA-covered channels for transmitting PHI.
Please do not include patient names, medical record numbers, diagnoses, or any other PHI in your quote request form. For HIPAA-compliant communication, please contact our dispatch team directly at dispatch@logiclinkexpress.com or by phone.
6. Data Security
Our website uses HTTPS (SSL/TLS encryption) to protect data in transit between your browser and our servers. Form submissions are transmitted securely to Netlify's infrastructure.
While we take reasonable measures to protect your information, no method of internet transmission is 100% secure. We encourage you to avoid sharing sensitive personal or medical information through web forms.
7. Your California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information, including:
- Right to Know: You may request a list of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us at dispatch@logiclinkexpress.com with the subject line "CCPA Request." We will respond within 45 days.
8. Data Retention
We retain form submission data for as long as necessary to respond to your inquiry and fulfill any resulting service relationship. If you would like your information removed from our records, please contact us at dispatch@logiclinkexpress.com and we will process your request promptly.
Please note that Netlify may retain form submission data independently according to their own retention policies.
9. Children's Privacy
Our Site is intended for use by healthcare professionals and business representatives. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Links to Third-Party Sites
Our Site may contain links to third-party websites (such as Google Maps or Netlify documentation). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: dispatch@logiclinkexpress.com
- Website: logiclinkexpress.com
- Business: Logic Link Express LLC — South Florida